Client Service Specialist
Hays

Job Info

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The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Service Specialist in Weehawken, NJ / Nashville, TN.

Role Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Major Job Duties and Responsibilities:

• Respond to inquiries from branches/clients regarding the account opening and maintenance process, including client verification and forms approval in a timely and efficient manner.
• Learn basic Legal and Compliance knowledge around the account process.
• Proactively track service issues and escalate them to product areas for resolution.
• Occasional weekend work may be required from time to time

Skills & Requirements

Education/Experience

• Bachelor's degree preferred

• Customer service required. Experience in the Financial Services or Brokerage industry - preferred

Skills and Competencies

• Proficient in basic mathematical skills
• Strong Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills; strong verbal communications skills using the phone
• Ability to sustain long-term relationships with internal and external clients
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1167782 - Brianna Lucarini

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