Client Service Representative
Computershare

Job Info

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JOB DESCRIPTION

Location: Louisville, KY

This is an in-office position with flexibility primarily based in Louisville, KY. Find out more about our culture of flexible working.

We give you a world of potential

We have a fantastic opportunity for someone to shape our business as an Escheatment Specialist for Computershare!

If you are looking for a role with a company that is a global leader in stakeholder communications where you can truly help people, this is the position for you! At Computershare, your opinion is always welcomed as we continually look for new ways to improve and expedite our daily process.

Join a diverse team of motivated and witty individuals where you can work independently while also having a supportive team.

A role you will love

We are seeking a Client Service Representative to join our team and work with our clients to provide them with the best possible service and support. The successful candidate will be responsible for managing client relationships, onboarding new clients, and providing support for our products and services.

This is an exciting position for a person that thrives in an environment that is ever changing and dynamic.

Some of your key responsibilities will include:

• Maintain a combined average of 40 Inbound/Outbound calls per day.

• Adhere to in-house Quality Control procedures. Provide superior service to shareholders/representatives regarding account inquiries, account adjustments/modifications and analyzing documentation.

• Deliver "White Glove Service" for all accounts to increase program participation, revenue and issuer client satisfaction. Focus should be on reaching internal revenue targets. Also, to promote our service to prospective and existing clients through outbound & inbound call campaigns and program mailings.

• Participate in meetings and/or brain storming sessions to help the business grow or become more efficient. Identify and recommend better communication tools/techniques between other departments and the Client Service Group.

• Follow directive from the Manager regarding project needs, call strategy and volume expectations. Meet all targets for Training, Attendance, Schedule Adherence, and Code of Conduct

What will you bring to the role?

This position is well suited for an individual that likes to build relationships and assist others in understanding how to utilize a product. You are the type of person that likes the technical aspect of programs and software, but also enjoy the relational aspect of helping others. You must also have the ability to communicate professionally while remaining personable.

Other key skills required for the role include:

• Quality Control Adherence
• Customer Service Excellence
• Proactive, outgoing, and ambitious!
• Strong ability in utilizing Microsoft Office
• Proven track record of "problem-solving" skills
• Excellent communication and interpersonal skills
• Ability to work as part of a larger Project team
• Ability to maintain client satisfaction and effectively manage client expectation
• Bachelor's degree (B. A.) from four-year college or university; or at least 2 years related experience and/or training; or equivalent combination of education and experience.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

RESPONSIBILITIES

• Managing client relationships and ensuring that all client needs are met in a timely and professional manner.
• Onboarding new clients, including collecting necessary information, setting up accounts, and providing training and support as needed.
• Providing support for our products and services, including troubleshooting issues, answering questions, and helping clients get the most out of our offerings.
• Communicating with clients through various channels, including email, phone, and social media.
• Maintaining accurate records of client interactions and transactions.
• Collaborating with other teams within the company, including sales, marketing, and product development, to ensure that client needs are met and that our products and services are continuously improved.
• Proactively identifying opportunities to provide value to clients and to enhance the client experience.
• Participating in industry events and conferences to stay up-to-date on industry trends and best practices.

QUALIFICATIONS

• 1+ years of experience in a client-facing role, preferably in a SaaS or technology company.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and Google Workspace.
• Experience with CRM software and project management tools.
• Knowledge of HTML/CSS and other web technologies is a plus.
• Experience in the {division_name} industry is preferred but not required.
• Problem-solving aptitude and analytical skills.
• Ability to work effectively in a team environment.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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