Clerk III (Orthopedics)
University of Iowa

Job Info

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The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a customer-focused individual to join our team as a Clerk III. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment.

As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, scheduling clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.

The ideal candidate will thrive in a fast-paced, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere.

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you! Duties include:

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
  
• Completion of check-in process in an outpatient clinic. This includes, but it not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
  
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
  
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
  
• Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.
  

The new University of Iowa Health Care North Liberty Campus will open in the Spring of 2025. This 469,000 square foot facility will be home to UI Health Care's nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities will also include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services. The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships. UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the opening team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives.

Percent of Time: 100%

Schedule: Monday through Friday 8 am to 5 pm

Location: University of Iowa Hospitals and Clinics

Rotations: No rotations

Pay Grade: 8

Merit Pay Plan

UI Health Care Core Values (WECARE)

Welcoming

We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence

We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration

We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

Accountability

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

Respect

We are committed to ensuring the UI Health Care is an inclusive environment where individuals from the full spectrum of diversity - which includes identity, backgrounds, cultures, ability, and perspective - feel safe, seen and valued.

Equity

We dedicate ourselves to equity and fairness in research, health care, education, and health.

Benefits Highlights:

Regular salaried position located in Iowa City, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa?, click here

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
  

Desirable Qualifications

• Excellent verbal and written communication skills
  
• Excellent customer service skill and/or experience working with patients
• Experience working on computers and navigating mulitple systems
  
• Hospital and/or medical patient scheduling
  
• Medical terminology
  
• Experience working in healthcare with patients and using medical records system
  

Application Process: In order to be considered, applicants must upload a resume that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of ten calendar days.Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Amanda Petersen at amanda-petersen@uiowa.edu.

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pmOr by appointment Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 8

Contact Information

• Organization: Healthcare
• Contact Name: Amanda Petersen
• Contact Email: amanda-petersen@uiowa.edu

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