Case Aide - Client Support
Church World Service, Inc.

Job Info

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About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The RSS Case Aide is responsible for providing case management, employment readiness and cultural orientation (CO) sessions and overall assistance to eligible clients in the Employment Program of CWS-Wilmington. The goal of the position is to prepare every employable client for the workplace, to assist in long-term integration and stabilization, and to help them successfully compete in the job market in New Hanover, Pender, Brunswick, and Cumberland counties and begin or continue job searching alongside the assigned employment specialist. This staff will assist the employment specialist with case management, interpretation during the job search, job placement, job orientation and follow up calls to clients after a job has been secured. Case aide will also assist clients with kids with childcare search, in order to ensure full employability of clients, especially single parents.

Responsibilities

Essential Duties:

• Conducts employment readiness and upskilling for clients enrolled in Refugee Social Service (RSS) programs of CWS Wilmington.
• Updates client's case notes.
• Communicates updates to the assigned employment specialist as clients are ready to begin the job search.
• Identifies specific needs and qualifications, including English language ability, transferable job skills, personal objectives, and barriers to employment, documents these in the case notes, and verbally communicates them to the employment specialist.
• Inputs information as needed into the appropriate databases and maintains client case files, both electronically and in hard copies.
• Provides employment and case management-related translation and interpretation for clients with limited English proficiency during the job search, employment placement, and retention checks with the clients.
• Works with employment specialist in assisting the clients to remove any barriers to employment with the goal of family self-sufficiency, including child care barriers.
• Assists employment specialist with other support services that may support clients in becoming self-sufficient, such as enrolling clients into classes for English as a Second Language, and others as assigned.
• Assists in community outreach.
• Assists in program tracking and reporting in accordance to requirements of program funders.
• Assists the employment specialist in any duties he/she deems necessary.

Common Duties:

• Advocates on behalf of refugees, and refugee-serving voluntary agencies.
• Keep informed about refugee and immigrant issues, and available services to clients, using current information to better identify and serve refugee clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Performs all duties in a culturally and linguistically appropriate manner.
• Undertakes other duties as assigned.
• Works varied hours.

Qualifications

Education: Bachelor's degree or 2 years experience in refugee resettlement or related field, or lived experience that allows understanding and skill in performing set duties.

Experience: Minimum of 2 years work experience and interest in refugee resettlement or other direct social services or lived experience that allows understanding and performing set duties. Ability to provide culturally sensitive assistance is required.

Other Skills: Fluency in English and a primary refugee language is preferred. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access), publishing and digital design and Internet applications.

Competencies:

• Communications:
  • Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.
  • Communicate detailed and/or technical information clearly, in writing and orally.
  • Speak publicly with defined constituencies regarding specific assigned topics.
  • Anticipate constituent needs and interests and take proactive steps to respond to them.
  • Promote "transparency of information" by sharing relevant information with staff and other stakeholders.

• Job Knowledge:
  • Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development).
  • Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.
  • Apply a depth of knowledge within area of responsibility to implement assigned activities.
  • Use technology in varied, creative ways to support individual and program performance.
  • Identify learning opportunities for self and others and take/ recommend action.
  • Interpret CWS's policies and procedures for staff and stakeholders, keeping the "human" side in sight.
  • Understand general business practices that support individual and program performance.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts

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