Business Services Specialist
Kitsap Credit Union

Job Info

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About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is hiring a full-time Business Services Specialist to work in-person at our Harborside location in Bremerton, WA. The Business Services Specialist is responsible for building and maintaining strong relationships with business members to help them achieve their financial goals. This role includes both sales and service responsibilities, with a focus on providing tailored financial solutions to meet the needs of small and medium-sized businesses. Up to 50% of the time will be spent prospecting and conducting joint calling efforts with merchant services partners, branch managers, business banking development manager, or commercial lenders.

PRINCIPAL ACCOUNTABILITIES

Business Development and Prospecting

• Spend up to 50% of the time in outbound prospecting efforts, including joint calling with merchant services partners, branch managers, or commercial lenders.
• Identify and acquire new business members through targeted outreach and networking.
• Actively participate in community and industry events to enhance visibility and generate leads.

Member Relationship Management

• Build and maintain strong, consultative relationships with business members.
• Conduct regular financial reviews with members to identify opportunities to enhance their banking experience. These reviews focus on understanding the member's unique needs and recommending solutions-such as business banking, treasury services, or personal banking products-that streamline their operations and provide tangible benefits.

Business Banking Activities

• Process leads from branches and the contact center, within committed SLAs.
• Conduct consultations with business members, assess their needs, and recommend appropriate financial products and services.
• Submit applications for business loans of $100,000 or less, ensuring accuracy and completeness. Monitor the loan process and communicate the loan decision. If approved, proceed to book and fund the loan.
• Open business accounts and sell treasury management services, including application processing, risk review, and onboarding.
• Promote and sell merchant services solutions tailored to the needs of business members.
• Manage business leads that have a longer cycle before conversion, ensuring consistent follow-up and relationship building.

Expertise and Product Knowledge

• Utilize resources to become very familiar with specific industries in our target market allowing for a tailored banking approach.
• Develop and maintain comprehensive knowledge of business loan products, depository services, and treasury management solutions.
• Stay informed about industry trends and regulatory changes that may impact business banking services.
• Serve as a resource for the branch network, providing guidance on more complex business banking questions.

Sales and Referral Goals

• Achieve established sales and referral goals by effectively promoting business and personal banking solutions.
• Collaborate with internal teams to ensure a seamless member experience.

REQUIRED SKILLS AND ABILITIES

Skills and Competencies

• Strong understanding of business banking products, including loans, treasury services, and merchant services.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational and time-management skills.
• Ability to analyze financial needs and provide consultative solutions.
• Proficiency in Salesforce and Microsoft Office Suite.

Personal Attributes

• Customer-focused with a passion for helping businesses succeed.
• Proactive, results-driven, and self-motivated.
• Collaborative team player with the ability to work independently.
• Outgoing and able to build rapport quickly with business members.
• Skilled at overcoming objections and turning challenges into opportunities.

REQUIRED QUALIFICATIONS AND EDUCATION

• 3+ years of experience in business banking, sales, or financial services.
• Proven ability to meet or exceed sales and referral goals.

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time.
• Constantly operates a computer and other office productivity machines.
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions.
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.
• Local travel up to 50% using personal vehicle.

Quick Facts

Reports to: Director, Business Services

Employment Type: Full-time, hourly, non-exempt, in-person

Salary Range: $30.32 - $37.90/hr depending on experience

Bonus Target: 5% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 8BC

Industry: Banking

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.

****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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