Batch & Network Operations Center Admin I
Kforce Inc.

Job Info

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Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we've thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.

A professional staffing services firm, Kforce stands for KnowledgeForce®, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000+ associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.

Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!

SUMMARY:

Under basic supervision, assist with the daily administration of batch schedule jobs in the production, development and test environments. Also, provide first and second level monitoring, support, and troubleshooting of server, network, operating systems, and proprietary software. This position has 2nd and 3rd shift work schedules.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must be able to work in a 24x7 shift environment on either the Swing or Graveyard shift.
• Deliver consistent support around incident, request, and problem management for production and related environments.
• Execute ad-hoc batch jobs network verifications when necessary.
• Monitor, acknowledge, troubleshoot, and escalate alerts generated by batch processes, server, network, operating systems, and proprietary software.
• Communicate with customers and/or internal groups to report or resolve batch and/or network issues.
• Track and document daily work tasks and issues and communicate them with the rest of the team.
• Assist with updating technical documentation for projects and support functions to include processes and outage assessments.
• Assist with creating and generating batch and network metric reports.

SUPERVISORY RESPONSIBILITIES:

• None required.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate excellent verbal and written communication skills.
• Demonstrate strong organizational skills and be detail oriented.
• Ability to prioritize and multi-task in a fast paced, changing environment.
• Ability to maintain professionalism when interacting with internal and external customers.
• Demonstrate analytical and problem solving skills.
• Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
• Commitment and adherence to Firm Core Values.

EDUCATION AND/OR EXPERIENCE:

• Associate's Degree in Computer Science and 1 year working experience in a Batch/Network Operations Center environment or the equivalent combination of education and experience required.
• Demonstrate competency in one or more of the following areas; batch processing, infrastructure monitoring, or application monitoring.

CERTIFICATES AND/OR LICENSES:

• Any IT certification is a plus.
• Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) is preferred.
• Information Technology Infrastructure Library (ITIL) Certification is a plus.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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