Assistant Director (Student Services Generalist), Student Central
Indiana University

Job Info

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Department

STUDENT CENTRAL (BL-SCTR-IUBLA)

Department Information

Assistant Directors in Student Central on Union deliver student services in the key areas of federal, state, and campus based financial aid, merit-based scholarships, financial literacy, registration, enrollment, and student academic records including grades, transcripts, and certifications. Assistant Directors must maintain knowledge of federal and state regulations, university policies, and procedures relative to the delivery of student financial aid which involves more than 30,000 students annually and more than $500 million dollars in financial aid.

Job Summary

Department Specific Responsibilities

• Helps ensure prompt, accurate, and efficient services to students and their families, including a global alumni base of more than 500,000.
• Provides service for a wide range of other public inquires in addition to providing frontline contact services for faculty, staff, administrators, and other university departments and offices.
• Works closely with the Office of the Registrar and the Office of Student Financial Assistance to evaluate to make recommendations relative to the modification, enhancement, and redesign of student service delivery systems and helps ensure that all electronic and print media is consistent with program requirements.
• Assists with financial aid and financial literacy outreach programs to both campus and community partners.
• Participates in strategic planning by participating in various quality control and management task forces within OEM.
• Responsible for designing and administering student services across various or multiple student services job families and initiatives, including those involving student life, programming, and support and/or student services administration such as academic advising, financial aid/scholarships, and registrar. Initiatives and programs may be focused on multiple student populations.
• Frequently interfaces directly with students and collaborates with staff in own department and other departments on shared student services goals.
• Delivers full range of services to all clients including current students, prospective students, faculty, staff, and alumni.
• Participates in office based task forces, quality control assessments, and provides input from their direct experiences to the senior management of the office. These assessments may affect the way student services are delivered in other offices, ie. Admissions, Registrar, Bursar.
• Monitors the delivery system and client satisfaction with consumer information as well as interprets the implications of federal, state, and university regulatory changes and provide recommendations to senior management on impact as well as suggests possible courses of outcome.
• Conducts quality control assessments and recommends modifications to the delivery system and/or consumer information to senior management based on these assessments. Assists senior management in planning recruitment and retention strategies, as well as planning processing strategies.
• Works closely with Senior Assistant Director and other campus departments (Bursar, Registrar, Financial Aid) to find potential resolution for student issues regarding campus/department policies and procedures including both financial aid and enrollment related issues.
• Evaluates possible courses of action relative to the facts presented in a given situation, assesses possible outcomes and provides guidance to the student based on this analysis.
• Provides guidance and direction to other staff and subordinates on possible courses of action.
• Assesses risks and makes recommendations to senior management on most viable outcomes.
• Maintain knowledge of developing national issues in financial aid and enrollment management using online newsletters and participation in professional organizations (such as NASFAA, MASFAA, ISFAA, AACRAO, IACRAO).
• Detailed knowledge of current issues in order to counsel the student appropriately. This knowledge may be applied through documenting procedures, designing consumer publications, evaluating a business process, or assessing client satisfaction, and making recommendations to senior management.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in related field

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university department

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

This position is eligible to work a hybrid schedule (mix between 2 remote workdays and 3 in-person workdays), subject to change in the future based on university policy and business needs.

Advertised Salary

$44,000.00 to $45,000.00 on an annualized basis.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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