Account Specialist - Merchant
Commerce Bank

Job Info

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About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $22.60 - $26.70 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to work directly with our Commercial customers providing quality day-to-day support functions associated with proactive account service, relationship growth, and retention.

Essential Functions

• Daily customer communication, troubleshooting of systems, data management, quality problem resolution, high level productivity, and client meeting participation
  
• Partner with Account Managers to support clients
  
• Partner with internal teams throughout the Commercial support space and acts as an expert or liaison to the systems that maintain our customers data and workflows
  
• Act as first escalation point for daily questions or issues and completes edits to customer data elements
  
• Represent some themes and processes in client-facing business reviews
  
• Maintain data integrity for our clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Strong customer service and problem solving skills
  
• Strong analytical skills
  
• Strong attention to detail
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook
  

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
  
• 2+ years client support experience required
  
• Merchant services experience preferred
  
• Case/Ticketing/CRM systems experience preferred
  

**Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Specialist - Merchant job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $22.60 to $26.70 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:
Full time

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